Plant Policy

DNT Native Plant Nursery offers a Guaranteed Alive Plant & Tree Warranty.

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ARRIVE ALIVE POLICY:

To see your tree is alive,scratch a small area of the bark on the trunk of your plant, a few inches above the root system on trunk.
If below the bark is brown or black, your tree is not alive.
If  below the bark is green, white or moist, your tree is still alive.Tree wilting is a normal process when they are shipped.They only need watered every day for the first few days after planting.By doing this.your tree will come back out the following spring and do well.

We dig all our plants fresh and ship the same day.So we don't worry about the condition but you can always check by doing the above method.

CANCELLATIONS:

Any cancellation or reduction by customer in quantity ordered must be made in writing. Cancellations cannot be made once order is accepted and dug.No Cancellations.

RETURNS:

Our plants can not normally be returned without without the express written permission of DNT Wholesale Nursery, Inc. In all cases goods cannot be returned after they have been accepted, in posession after 3 days, processed, improperly stored, planted, or otherwise treated, modified or used in any way.No Refunds.

NON-GUARANTEE:

All plants are sold “as is” without warranty, express or implied, as to quality, variety, description, productiveness, merchantability or results secured in planting. If the plant arrives dead,call us immediately within 1 hour of receival.We will ask for photos and a written letter from your local USDA after plants are inspected.We do not ship nothing but fresh harvested plants.So this is something we do not expect.We are wholesale and we can not offer you a refund or replacements on a tree or plants after its planted. All Sales Final.

CONTINGENCIES:

We reserve the right to prorate or cancel any order, in whole or in part, because of: strikes, labor shortages, fire, frost, flood, drought, disease, casualty, errors in count, spoilage, or other circumstances beyond our control.

SUBSTITUTIONS:

We do reserve the right to substitute a plant of similiar species and value when we are sold
out of the particular species ordered or we see that product will not be hardy for your zip code hariness zone, unless customer places in comments section of order form they will not accept substitutions.

TRANSIT DAMAGE:

We are not responsible for plant after they leave our facility.However if you want your plants insured,please specify this when ordering in comments section and your trees will be insured.Otherwise it's the customer's responsibility to handle any packages damaged in transit.

HOW WE PROTECT PLANTS FOR TRANSIT:

Plants are packaged to survive 10 days in transit.We use the American Nurseryman's
ethics in packing and shipping. All plants are dug fresh,dipped in terasorb and peat moss
then wrapped in plastic before putting in corogated shipping boxes.

CUSTOMER  MUST AGREE TO OUR TERMS PRIOR TO PLACING AN ORDER:

When you go online and place an order,you are agreeing to our terms.Please do not call us and ask or expect us to bend or break our rules.They were made to protect us and to let you know you can do a self test upon receival of our product to prove you got alive, healthy plants.

Beyond this,we offer no guarantees.

WHOLESALE NURSERY TERMS OF POLICY:

We are not a retail nursery.Most retail nurseries prices their stock triple our price of a wholesale grower meaning you pay for replacements upfront. At DNT Nursery,our prices are at a "bare bones" minimum wholesale price.We will not go beyond this policy .

We do ask that you refer to this policy prior to calling us.You will be informed of this policy and we do follow strict guidelines in keeping this policy enforced without any favor or leniency .

LEGAL:

Chargebacks are treated with criminal theft warrants, no exceptions.All court hearings will transpire in the Grundy County Court in Altamont Tennessee.Any litigaton claims,jurisdiction claims or attempts must be held and filed in the courts of Grundy County Tennessee.

DNT NURSERY