Customer Service- 888-958-5640 Order Line- 931-692-4252
Q. Where Do You Ship?
A. We Ship to All States
Q. What Should I do When I Receive My Plants?
A. Complete planting and care instructions comes inside the burlap packaging on each order. If you can not plant your plants right away that's no problem. We package all plants to be fine up to 5 days after receival. If you must wait for extended periods of time, you will need to simply pull the plastic back from the roots and mist with water until you can plant. They also do well in cool garages or cellars if your ground is frozen or it's below freezing and you can't plant immediately. We package our plants in peat moss, dip in moisture rich terasorb, and surround with plastic to keep your plants in superior condition in transit.
Q: Can anyone order from our nursery?
A: Yes anyone can order wholesale without a license.
Q. Where Should I plant My Stock Purchased?
A. Trees - Trees need wide open spaces to grow. They need planted in large areas in landscaping.
Shrubs - These stay small and are excellent when planted near sidewalks, around a home or near entrances. Evergreen shrubs make excellent privacy hedges to plant near busy streets, near patios or pools, and anywhere you desire privacy.
Perennials,Wildflowers, Vines - Plant those in small area spaces where you desire delicate colors. In flower beds, gardens or near the areas where you have shrubs they show up well.Ferns - Ferns are shade loving plants that can be planted in 50% sunlight. They thrive when planted in moist soil and is great to plant in shade areas.
Wetland Plants & Live Stakes - These type plants need to be planted near water,in swampy areas or in standing water.
Q; Whats The Minimum Order ? What Type Payments Do You Accept?
A. No Minimum order Amounts. We accept Visa, Mastercard, Checks, paypal and Bank Wires For Orders Over $5000.00.
Q. When Is The Best Time To Plant ?
A. Trees, Shrubs, Evergreens & Fruit Plants - In the dormant season between Mid October through Mid April. That's when we ship these type plants and trees.
Perennials, Ferns, Wetland Plants, Live Stakes & Ground Covers - We keep a large supply of these in the cooler and ship these year round.It's fine to plant any of these plants anytime.
Q. Where Is Tn Nursery Located?
A. We are located near Altamont Tennessee. We however have no storefront. We are online only.
Q. What Plants are hardy for my zone?
A. We grow plants from seed stock for all zones. We will match which plants will work for your planting zone. Zones are on descriptions of each product.
Q : I need more shipping information before I place my order, where can i find it?
A: Shipping is calculated prior to checkout. Put your items in the cart and proceed to enter your delivery address and you will get a shipping cost. There's no possible way we can tell you exactly, but it ranges from 9-18% of your order total. You will get an exact rate before you finalize your order and shipping is "at cost" and affordable.
Q: How soon after I place an order will it ship out?
A: We ship all orders out within 7-10 days after they are placed if you choose ship now or you can choose a later date list on each product you order. If you're not ready for your trees you have the option for later (next season) delivery.
Q I received my order and there's no planting instructions. What do I do?
A. Here's the instructions http://www.tnnursery.net/bareroot-planting-guide/. We do not put them in boxes. They get wet with all the gels we use on the roots and so its better for you to print the instructions yourself or read them online.
Q.What about packing slips? My order didnt have one?
A. No we dont include a slip - and that's for a reason. We drop ship for a lot of customers discreetly (because of our wholesale orders). You will get an emailed invoice when you place your order. All of your order will be enclosed in the shipment unless otherwise noted.
Q. I live in California, Can you ship plants here?
A. Absolutely, we are certified to ship to all states and 13 foreign countries.
Q: I am out of state, I'd like to place an order but we are concerned about our plants drying out in transit. What does your nursery do to protect our plants?
A: All Bare root plants & trees are packaged in accordance to the American Nurserymans' standards.We dip every bare root plant in terrasorb moisture gel to seal moisture in the roots. We then surround the root system in paper or straw in warmer months to control transit heat and wrap in paper to further protect your plants for transit. This is "old school" and we guarantee you no one in the nursery industry packages plants to retain moisture like we do! We dig all plants fresh prior to shipping. We keep no plants in a cooler, we keep them in the fields planted until the day prior or the day "of" shipping.
Q. I received my order and I have a problem what do I do?
A. Read Our warranty click here or give us a call at 931-692-4266
Q: Can I Place Orders By Phone?
A: Yes, Call us at 931-692-4252 or place secure online or via fax 931-933-7670. We are proud to announce that we have a 0% fraud score. When you place orders online, our site has the highest encryption of security we can get and when you place orders with a credit card, no one here ever see's your card number - it goes directly through authorize.net.
Q. Do I get a discount for large orders?
A. Yes! The greater the quantite you enter, the lower our prices goes. After quantities of 100+, the prices are wholesale.
Q: Is Your Website Secure:
A: Yes, we have the highest encryption of security we could obtain and have a 0% fraud score. Some companies can't afford to mention this but we are proud of it.
Q.Can I Call To ask A Question On A Specific Plant ?
A. Yes, However office personel may not know a great deal about plants so we ask you Email any questions regarding plants to email@example.com
Q: What if I only need 1 or 2 plants?A: Anyone can order and we have no minimum orders. We have a wholesale list on our homepage for wholesale bulk orders.
Q: What Type Trees or Wetland Plants Do I Need For My Design?
A: We only sell the plants, so you will need to call you architect or landscapers and discuss these things. We will provide assistance where possible or you can purchase a "collection" which is a set of plants designed to complement each other.
Q: Do you guarantee plants and trees that come from your wholesale nursery?
A: Our plants are dug fresh the day prior to shipping. We receive your orders and we dig them fresh. We guarantee you will receive Grade A Quality Plants and Guarantee you they will arrive alive.
Q: Can i Fax You A Request For Quote?
A: Yes - Fax us your quote or bid lists to 931-933-7670 or email them to us here
Q: How long after I submit a request for a quote will I get a response
A: We answer all quotes the day they are received. If you do not receive one the same day, call us!
Q: When does shipping season start?
A: Trees, Shrubs, Fruiting, Berry, Evergreens Ships in Dormant Months Only (no leaves) of November through Mid April.
Live Stakes, Wetland Plants, Mosses, Perennials, Ground Cover Vines, and Fern Plants Ships Year Round Within 7-10 days after order placement.
Q: How is stock delivered?
A: We use USPS
Q: I live Out of the Country, can I order?
A: Our minimum order for international shipping is $5000.00.We obtain all federal phyto sanitary certifications, border documents and invoices for border releases. We have shipped internationally for 17 years. We know the rules.
Q: Can I use a credit card to place order?
A checks and wire transfers.
Q: How Can I check On An Order To See If Has Been Shipped or If I have a problem with a shipment received?
A. You will get an email notification 3-4 days prior to order shipping. We must predig and weigh plants to create tracking labels but the process is 3-4 days after your shipment notification is created.
Q. Do you offer a warranty?
A. Absolutely, We offer a 1 year in store credit to reorder any plants you choose as long as you order undere 25 plants of one variety. All wholesale quantities, over 25 only has an arrive allive wholesale warranty.