Our Warranty That We Offer

Posted by Tammy Sons on Jan 26, 2016

RETAIL SMALL QUANTITY (UNDER 25 PLANTS) WARRANTY

Our warranty is simple- We stand behind our plants and offer a 90-day replacement warranty on any returned plant or tree. That has been our policy for three generations and 57 years, and it's still good today.

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We ship dormant plants (with no leaves, foliage or blooms). The pic on the left is what your plants look look like when received verses what they will look like in spring time.

ARRIVE ALIVE GUARANTEE

We guarantee all our plants to be freshly dug and in excellent condition on arrival. We pack all plants to stay fresh in transit, and they will arrive with no shock.

We dig our plants fresh and take them to the warehouse and package them securely for safe shipping.

When plants are shipped, they are dormant. They will not be pretty, have leaves or blooms. They look like the pictures. In the spring, they will leaf out and bloom and be beautiful. That's why we only ship in cooler months, and it's safer on bare root trees. Please do not think your shipment of trees and plants is dead when received. You can scratch the bark and see they are not black or brown inside, but a pliable greenish-white that proves they are alive. Plant them and watch them be beautiful the following spring.

Here Is How Your Plants Will Be Received, Protected, Packaged & Surrounded With Burlap

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That is how dormant trees we ship will look when packed, and below is a pic of the same trees in the springtime when they leaf and bloom.

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Bare Root Ferns when shipped download-22-.jpg

After Ferns are planted and tops grow download-23-.jpg

Perennials When Shipped images-14-.jpg

After They Grow Tops images-15-.jpg

warranty for wholesale orders over 25 plants

Due to the prices being wholesale we do not guarantee our stock after arrival and inspection is done. We offer a 24 hour warranty on all wholesale volume orders (over 25 plants)

All stock ships are freshly dug and inspected before they leave our facilities. We package all bare-root plants to last up to 10 days in transit without any moisture issues. Even though you may not see it, the root system has been applied with terra sorb silicone gel to protect the innermost core of the roots. All plants need to be soaked for 2 hours immediately upon being received and planted. If you can not plant immediately, soak and put back around roots.

All stock ships are freshly dug and inspected before they leave our facilities. We package all bare-root plants to last up to 10 days in transit without any moisture issues. Even though you may not see it, the root system has been applied with terra sorb silicone gel to protect the innermost core of the roots. All plants need to be soaked for 2 hours immediately upon being received and planted. If you can not plant immediately, soak and put back around roots.

-We reserve the right to substitute any plant ordered for a close substitute (including color or species and size) if, for some unforeseen reason, we've sold out of the type plant ordered. That seldom happens, and we will make sure it's the same or more excellent value if we must substitute. To refuse substitutions, put us a note in checkout stating "NO SUBSTITUTIONS," and we will refund you for your order before we dig.

- We are not responsible for carrier damage, but insurance is available by commenting in the checkout. Insurance is 7% of the total.

- We accept no cancellations on orders once they are dug. We dig within 24 hours of order placement.

- We offer no refunds. We do offer in-store credits upon receival of returned plants at the customer's expense. Plants must be returned in the same condition as they were received for credits.

- We ship, and customers are welcome to pick up plants. Whoever, we are not responsible for the health of the plants after three days once the customer is notified that orders are ready to pick up.

- By agreeing to our terms when an order is placed, you agree to our warranty as a legal transaction.