Warranty

We guarantee your plants to arrive in excellent condition.

 If you have received your plants and there is any problem, we do ask you to call us immediately at 931.692.4252 or 931.692.4266 and report the problem within 24 hours of receiving. You can also email us at [email protected], which is better than calling because we can research your order and get back to you with a quicker response.

Our Limited 1-year Warranty and Full 90-Day Warranty

If your plants die within one year, we will be happy to reship the same plants at our replacement cost, which is 50% of the total paid, including shipping. 

Within 90 days, if your plants die, you can return them for the full in-store credit to reorder the same plants or anything else you chose to order. Or you can send us pictures of the dead plants in some cases also.

Some Plants Will Not All Come Up in the Same Season as Planted but Will the Following Spring

Some plants like perennials, groundcovers, and fern plants will not come up when planted in weather over 80 degrees until the following spring. Even though a few may come up that same summer, it's unlikely all will.

We Ship Dormant Bare Root Plants, They Make Look Dead, but They Aren't

We ship freshly dug, dormant (no leaves, greenery, or foliage like in wintertime) bare root plants. They are not dead when received. You can do a scratch test and scrap the bark (instructions below) to prove this. It's advised to immediately plant bare-root plants and water for a couple of days; in spring, they should leaf out and be in excellent condition.

 Order Cancellations & Refusals

You can cancel an order for a future ship date on any order, but if an order is to "ship now" and it's already been dug to ship, we can not cancel orders on live plants. Also, if your order is refused at delivery, we will not be responsible for replacing or refunding your order.

When you place an order, we estimate the shipping. But as you realize that the weight of plants fluctuates when we have rainfall, or some plants weigh more than others, and it's tough to determine a balanced weight until the plants are dug and packaged. You may see an extra charge when your order is shipped, which is the "at cost" shipping rate the carrier charges us; we will bill the additional shipping when your order ships out.

We ship Bare Root Stock during the "Dormant" Season when plants do not have leaves, foliage, or blooms.

Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and the spring (right). Here's a picture of how these trees will look (when planted and cared for properly) the following spring.

bareroot trees

 

Below is a picture of our shrubs shipped bare root

Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.

bareroot shrubs

The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).

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Ground Cover Plants at time of shipment:

On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!

 

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Grass plugs at time of shipment:

We do not ship grasses in colder months due to the tops being gone. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses, it is best to wait for warmer months when positive identification is possible.

 

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All our perennial bare root stock is dug fresh to order

We dig our perennials then take them to our shipping warehouse and spray with wilt proof and then dip in terra sorb gel. Both are transparent and you can not see it but when you feel your bulbs, you will know the inside is in superior health being soft, full of moisture, and pliable. We wrap the roots (or place in plastic zip lock bags), for a short shipping period of 3-4 days the plastic seals in the moisture which is further needed for transit and we utilize peat most to aid in moisture retention.

 

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Ferns at time of shipment (left). Following season (right).

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Our bare root ferns are shipped just like our perennials. Dug fresh and packed with care to ensure the arrive in excellent condition.

 

 

 

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