Our 1 Year Guarantee For Homeowner's
For homeowner's purchasing plants, we offer a 1 year guarantee for an in store credit upon the return of any plant.
Our Arrive Alive Guarantee For Wholesale B2B
Wholesale customers that has a wholesale account created has no warranty, they are only guaranteed to arrive alive.
A Problem With An Order Just Received
Please let us know within 3 days if there is a problem with any order. Call us at 931.692.4252. If your plants have died, we will ask that you call us and also provide us with a scratch test picture of your dead plants so we can authorize you to ship them back (see below for more information). Customer is responsible for returning plants and the cost to return them.
Plants Are Not Dead On Arrival- They Are Dormant (see images below)
We ship dormant plants with no leaves, blooms or foliage. Please plant them. All plants are dug fresh and shipped immediately after they are dug to insure they are alive on delivery. This is why we offer a 1 year warranty on all plants. In spring they will green out and bloom as images shows on product pages ordered from. Most items we ship in warm or hot weather will not come up until the following spring.
We do not accept cancellations on orders unless you've just placed an order and it's not had time to go to the fulfillment center, we can cancel but there is a 20% fee for this due to credit card fees and taxes we pay on orders placed. Most orders goes to the fulfillment center within an hour of placement.
Damaged or Lost Plants In Transit
To report damaged to your order, please call 800-275-8777 and file a claim. If your order is lost in transit please call the number provided also to track your package. We will be happy to do this for you but it takes us much longer to track than if you call them directly.
We are not responsible for the refusal of any order placed with us. We ship fragile bare root plants and they have a window for planting within 2-3 days of delivery. By the time your plants you refuse gets back to us, they are dead. We accept no liability on refused orders.
The "Dormant" Season, when plants do not have leaves, foliage or Blooms is when we ship Bare Root Stock
Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and in the spring (right) here's a picture of how these trees will look (when planted and cared for properly) the following spring.
Below is a picture of our shrubs shipped bare root
Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.
The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).
Ground Cover Plants at time of shipment:
On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!
Grass plugs at time of shipment:
We do not ship grasses in colder months due to the tops being gone. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses, it is best to wait for warmer months when positive identification is possible.
All our bare root stock is dug fresh to order
We dig our perennials then take them to our shipping warehouse and spray with wilt proof and then dip in terra sorb gel. Both are transparent and you can not see it but when you feel your bulbs, you will know the inside is in superior health being soft, full of moisture, and pliable. We wrap the roots (or place in plastic zip lock bags), for a short shipping period of 3-4 days the plastic seals in the moisture which is further needed for transit and we utilize peat most to aid in moisture retention.
Ferns at time of shipment (left). Following season (right).
Our bare root ferns are shipped just like our perennials. Dug fresh and packed with care to ensure the arrive in excellent condition.
SHOP FROM A PLACE YOU CAN TRUST, TENNESSEE WHOLESALE NURSERY