Warranty

This is a wholesale grower website for B2B nurseries, resellers and companies.

We do not offer any grow warranty on our plants we sell wholesale from this site:

If you have just received an order and it's been within 24 hour after delivery and there is a problem, we require email us at customerservice@tennesseewholesalenursery.com, which is better than calling because we can research your order and get back to you with a quicker response.

We offer no warranties of any type since we are wholesale but if we've made a mistake we must be notified within 24 hours.

We ship dormant, bare root plants. They do not have foliage or greenery when received due to them ebing dormant. In spring they will green out like the rest of your plants and be beautiful so we do ask for you to wait until after May 15th if you purchased retail to notify us about warranty issues.

We sell dormant bare root plants only

 If you refuse the delivery of your order, there is no warranty or reduns policy. We ship bareroot plants and by the time we receive them back, they are dead.

Shipping Estimates at checkout is a quote only

When you place an order, we estimate the shipping. But as you realize, the weight of plants fluctuates when we have rainfall, or some plants weigh more than others, and it's tough to determine a balanced weight until the plants are dug and packaged. You may see an extra charge when your order is shipped, which is the "at cost" shipping rate the carrier charges us; we will bill the additional shipping when your order ships out.

We charge a 20% replanting fee once your order is dug and ready to be shipped and you cancel it. This is very inconvienant on us having to take plants back and replant them and we must pay employees to do this is our reasoning behind the 20% cancellation fee.

 

 
If they scratch the bark on a tree or shrub and the inside is brown or black it's dead see the image below this is dead.

We ship Bare Root Trees, Shrubs & Evergreen Conifers during the "Dormant" Season when plants do not have leaves, foliage, or blooms. They are not dead, just dormant till spring.

  • Must I sign To Get My Order?

    (A) Yes we require signature delivery due to the rules and regulations from our card processing company having such high theft rates for packages left at homes without anyone being present. This is mandatory for all people placing orders using a credit card.

Order Cancellations

20% restock fee is applied to all order cancellations. If your order has been dug we can not cancel it.Scratch Test

In spring things to remember
After planting dormant trees shrubs or anything it will take 4-6 weeks for them to green out if trees and start sprouting from the ground if perennials or ferns.

 Order Cancellations & Refusals

You can cancel an order for a future ship date on any order, but if an order is to "ship now" and it's already been dug to ship, we can not cancel orders on live plants. Also, if your order is refused at delivery, we will not be responsible for replacing or refunding your order.

When you place an order, we estimate the shipping. But as you realize, the weight of plants fluctuates when we have rainfall, or some plants weigh more than others, and it's tough to determine a balanced weight until the plants are dug and packaged. You may see an extra charge when your order is shipped, which is the "at cost" shipping rate the carrier charges us; we will bill the additional shipping when your order ships out.

 Images of different root types

 Root Types

Root Types

Root Types

taproot

 Corm

Bare-Root Plants: Before and After

Below is how your plants should look on arrival versus the following spring.

 

Shrubs

Perennial Plants

Fern Plants

\Fruiting and Berry

 

 Grass Plants