Warranty

TN Nursery Standard & Extended Warranty Options:

At TN Nursery, we take pride in providing high-quality plants that are carefully packaged and shipped to our customers.

While we cannot control weather, soil, planting, or care conditions after delivery, we offer an optional Extended Plant Warranty to provide additional peace of mind for our customers, giving them a warranty for a fee, which is available via checkout. Without purchasing plant loss insurance, we offer a 5-day warranty after the delivery date to report any problems you may have.

What The Paid Extended Warranty Covers:

This optional warranty, available for purchase at checkout per plant, guarantees a one-time replacement of the covered plant if it fails to survive.

• This warranty must be purchased at the time the original order was placed.

• Only one warranty claim is allowed per customer per order.

• The warranty covers the cost of a one-time in-store credit to reorder any plants you wish to order; shipping fees apply. This warranty does not cover shipping.

What This Warranty Does Not Cover

• When you checked out and placed your order, the plants were not covered by warranty insurance.

• Loss due to weather conditions, animal interference, neglect, overwatering, improper planting, or incorrect hardiness zone placement.

• The wrong color of plant blooms. We reserve the right to substitute a color if your desired color is out of stock. If you will not accept a different color of the same plant, please put 'No Subs" in the comments when checking out.
• Order refusals - our plants are bare root, and we can not accept them back. When you refuse an order, it stays in transit for 1-2 weeks. Bare-root plants must be planted immediately on receipt or put in soil until you can plant them or they will die.

• Requests for store replacements or refunds-credits only.

• Replacement of already replaced plants.

How to Submit a Claim (Unless You Have Purchased an Extended Warranty)

1. Submit a claim within 5 Days of delivery. No warranties on any plants after 5 days after delivery.

2. Trees or Shrubs: Include a clear photo of the plant proving it is dead. Instructions are HERE. Trees or shrubs: A scratch test must be sent for us to verify that it is dead.

3. Perennials, ferns, and vines, we do not accept claims on these items. They dont come up till the following Spring. We remove the tops when we ship, and they will not come up till the following Spring.

4. Our team will review the plant and, if eligible, arrange a one-time store credit. The customer will be responsible for replacement shipping costs.

5. Other Terms of Warranty: We do not accept order cancellations for "now shipping." We will cancel for months away for a future ship date, but we charge a 5% fee; this is what our credit card company charges us to take cards, which is "at our cost."
6. Missing or wrong items received: Please use our live cha ton the homepage for urgent help
7. Order Refusals: If you refuse your order when it is out for delivery, we will not accept it back.
8. All in-store credits must be used within 60 days or they will be null and void.

THIS VIDEO BELOW WILL SHOW YOU IF YOUR PLANTS ARE DEAD OR ALIVE, AND WHAT WE SHIP, AND IS VERY HELPFUL IN SHOWING YOU IF A PLANT IS ALIVE OR DEAD

We ship Bare Root Trees, Shrubs & Evergreen Conifers during the "Dormant" Season when plants do not have leaves, foliage, or blooms. They are not dead, just dormant till spring.

A Simple Way to Tell If Your Tree Is Alive

At TN Nursery, we sell bare-root plants, trees, and shrubs - so when they arrive, they may look like simple sticks. That's completely normal! If you're unsure whether your tree is alive, here's an easy test: gently scratch a small spot on the bark of the trunk with your fingernail or a knife (avoid the roots). If the layer underneath is green or white, your tree is alive. If it's black or brown, it may not have survived. With a bit of patience and care, your tree will reward you this spring with beautiful blooms or fresh new foliage.

Remember - we sell dormant plants, they may look dead but in Spring they will green out and you can see they are alive. In the dormant (winter season) you can prefrom a scratch test below and see we send very much so alive trees.

We ship dormant plants with no leaves, blooms, or foliage. The image on the left will be what your plants look like when you receive them.

How to Plant Trees, Bushes, and Shrubs

Dig the Planting Hole

• Size: Dig a hole twice as wide as the tree's roots when spread out and deep enough to ensure the root flare (where the trunk meets the roots) will sit slightly above ground level.
• Mound the Soil: Create a small mound of soil at the bottom of the hole to support the roots and prevent air pockets.

Plant the Tree or Shrub

• Position the tree on the mound, spreading the roots naturally and evenly around it.
• Ensure the root flare is at ground level or slightly above to prevent burying the trunk, which can lead to rot.
• Backfill the hole with the original soil, gently firming it down to remove air pockets. Avoid adding fertilizers or amendments at this stage, as they may damage young roots.

Water Thoroughly

• After planting, water the tree deeply to help settle the soil around the roots and promote root-to-soil contact.

Mulch Around the Base

• Apply a 2-3 inch layer of organic mulch around the tree's base, keeping it 2-3 inches away from the trunk. Mulch helps retain moisture, regulate soil temperature, and reduce weeds.

Stabilize if Necessary

• Use stakes to stabilize the tree in windy areas or for taller trees. Place two stakes on opposite sides, securing the tree loosely with soft ties. Remove stakes after the tree establishes itself, usually after one growing season.

For more details, see our video below

How to plant Perennial Bulbs and Tubers

• Plant bare root bulbs during their dormant season, usually in early spring or fall, depending on the bulb variety and your climate. Ensure the ground is not frozen.

Prepare the Bulbs

• Unpack the bulbs immediately upon arrival.
• Soak the bulbs in lukewarm water for 1-2 hours to rehydrate and prepare them for planting.

Select the Planting Site

• Choose a location that matches your specific bulbs' light and soil requirements (e.g., sun-loving or shade-tolerant).
• Ensure the soil is well-draining to prevent waterlogging, which can cause the bulbs to rot.

Prepare the Soil

• Loosen the soil to about 8-12 inches, removing rocks and debris.
• Enrich the soil with organic compost, ensuring it is loose and nutrient-rich.

Dig the Holes

• The planting depth will vary based on the bulb size. A general rule is to plant bulbs 2-3 times their height deep.
• Spacing: Space bulbs 4-6 inches apart for smaller bulbs and 6-12 inches for larger ones.

Position the Bulbs

• Place the bulb with the pointed end (growth tip) facing upward. For irregular-shaped bulbs, look for tiny root nubs or a flatter side, which should face downward.
• If the bulb has visible roots, spread them gently in the hole.

Backfill with Soil

• Cover the bulbs with soil, lightly pressing down to remove air pockets.
• Avoid compacting the soil too tightly, as this can hinder root growth.

Water Thoroughly

• Water the area immediately after planting to help the soil settle and ensure good root contact.
• Keep the soil evenly moist but not soggy during the growing season.

• Add Mulch
• Apply a 2-3 inch layer of mulch over the planting area to retain moisture, regulate temperature, and suppress weeds.
• Keep the mulch slightly away from the bulb's growth point to avoid rot.

Monitor Growth

• Water regularly as the bulbs begin to grow, especially during dry spells.
• Fertilize lightly once shoots emerge, using a balanced or bulb-specific fertilizer.

For more details, see our video below.

How to plant ferns

• Dig a hole large enough to spread out the fern's roots without bending them.
• Create a small mound or hill of soil in the center of the hole to support the fern's crown (where the roots meet the fronds).

Plant the Fern

• Place the fern on the mound with the crown slightly above soil level. The roots should spread naturally downward and outward.
• Backfill the hole with soil, covering the roots but leaving the crown exposed.

Water Thoroughly

• Water the fern generously after planting to help settle the soil around the roots and promote good contact.

Apply Mulch

• Apply 2-3 inches of mulch, such as shredded leaves or pine needles, around the base of the fern to retain moisture and suppress weeds.
• Keep the mulch away from the crown to prevent rot.

Care and Maintenance

• Watering: Keep the soil moist but not soggy, especially during dry periods.
• Fertilizing: Feed the fern with a balanced, slow-release fertilizer in early spring to encourage growth.

For more details, see our video below.

How to Install Live Stakes

• Use a steel bar or stake driver to create pilot holes in the soil. This prevents damaging the live stakes during planting.
• Insert the stake into the pilot hole, ensuring at least two-thirds of its length is below ground. The thicker, cut end should face downward to encourage rooting.
• Ensure the stakes are planted vertically or at a slight angle pointing upstream to resist water flow.

Space the Stakes

• Space them 2-3 feet apart in rows or staggered patterns for maximum soil stabilization and coverage.
• Adjust spacing based on the severity of erosion and the plant species' growth habits.

Tamp and Water

• Firmly tamp the soil around the stakes to eliminate air pockets.
• Water the area, especially if rainfall is scarce, to keep the soil consistently moist during the first growing season.

For more details, see our video below.

How To Install Live Moss Pads

1. Simply scratch (or disturb) the surface of the soil. Moisten the moss well and the soil.

2. Lay the most pieces on the surface of the disturbed soil. Gently press the pads into the soil.

3. Water twice a week until the roots adhere to the soil, then irrigate as needed, and your moss will grow beautifully. Most thrive in shade and moisture and moist soils.

Here is a great moss video from Gardener Joe. It's most helpful in introducing you to the many ways you can utilize moss in a container and soil.

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